Payment

Take payments through Hero’s partner payment providers

Payments with ease

Hero is agile in its payment services. Payment can be taken when booking online, in an appointment, or afterwards. These payments are facilitated by our online booking flows, payment links, and automatic payment reminders. Hero’s payments are provided through Stripe (both online and by card terminal), Apple Pay, Google Pay, and GoCardless. Direct debit and cash are also permissible.

Benefits

Incentivises appointment attendance

by making patients pay ahead of time.

Reduces payment error

by taking human error out of the booking flow.

Eliminate bad debt at its source

by taking payment at the point of booking.

FAQs

What are Hero’s payment fees?

Hero’s payment fees are 0.75% + 20p per transaction.

Which payment providers do Hero use?

Stripe, GoCardless, Apple Pay, and Google Pay.

How do I receive payment?

Stripe payments will be passed through to your business bank account in 3-5 working days. GoCardless payments may take longer.

Can I take payment by card machine with Hero?

Yes. Practices can order a Stripe card reader that will sync with the Hero app through our support team.

Can I set up Direct Debit payments?

Yes. Practices can set up Direct Debit via GoCardless under settings, practice group settings.

Other Features

Use Hero's features to reach new patients, fill last-minute openings and strengthen your practice's reputation.

Intake forms

Collect vital information efficiently ahead of appointments.

Diary reminders

Administrators can create push reminders for appointments and administrative tasks.

Organisations

Centralise the healthcare administration of your business or family in one place.

Online booking

A quick and easy way to take appointment bookings.

Membership

Offer your regular patients a premium practice experience.

Financial reporting

Produce customisable financial reports automatically through Hero.

Patient portal

Manage your Hero account from your dashboard.

Insurance collection

Use Hero’s integrated systems to submit insurance invoices.

Relationships

Enabling Hero patients to pay for the treatment of their relations from one account.

Patient communications

Automate patient communication, manually send invoice reminders, and manage your invoice collection through Hero.

Diary

Create availability, book appointments and manage your clinical schedule.

Patient dashboard

All the information you need about your patient, in one place.

Payment links

Hero produces links that take patients directly to the payment screen for unpaid invoices.

Booking links

Take your patients where they need to go, quicker.

In-appointment billing

A more efficient way to track and take payments, preventing aged debt.

Invoicing

Generate invoices, collect payment, and manage your financial reporting through Hero.

Self-serve products

Sell products without an appointment.

Get Started

Let's work together to get you better connected with your patients. With Hero, successfully demand and automate booking, payments and accounting.