Traditionally, selling tests online is time consuming:
1. Patients calls reception to book appointment (3 mins) during office hours.
2. Practitioner sees the patient in an appointment to deliver test (15 mins).
4. Practitioner raises invoice for service retrospectively.
5. Practice use reception / billing service to collect payment, often weeks later (5+ minutes).
Processing COVID tests on Hero:
1. Patient finds test online, with booking open 24/7, and pays in advance. Hero automatically emails their receipt.
2. Practice receives a notification for the purchase.
3. Admin team contact the test provider, and a test is sent to the patient.
4. Patient self-administers the test.