Partial refunds - in case you need them

5th November 2021

Whether a booking was made in error, or a patient isn’t completely satisfied with their service, sometimes you need the ability to give a partial refund to your patients. 

At Hero we’re focused on simplifying the process for practices and patients, and so we’ve made it possible for you to easily refund any fraction of a patient’s original payment. This gives you the flexibility to control your refund process and retain booking fees if necessary. 

If you’re already using Hero, you can find out how to process partial refunds by visiting the Partial Refunds Support Page 

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