We collect personal information from you when you provide it to us through our website. Any information we store is held on secure servers in the EU.
We take steps to protect your information from misuse, loss and unauthorised access by:
When you use the Hero Health platform for accessing appointments with health professionals we collect personal information including:
Normally we collect information directly from you but we may also collect your personal information from our website, from email or via telephone.
We may also collect information from third parties such as family members, legal guardians, insurance companies or other people you have authorised to provide your personal information to us.
We require you to provide accurate details and do not permit you to use a pseudonym or remain anonymous. Some information is designated as mandatory and without this information you may not be able to access Hero Health.
Hero Health uses social networking services such as Instagram, Facebook and Twitter to communicate about our activities. We may collect your personal information when you communicate with us by using these social networking services, and the social networking services will also handle your personal information for their own activities.
We do not accept any responsibility or liability for third-party service providers.
We do not store any credit or debit card information. Payments are processed via a third-party payment provider that is fully compliant with level 1 payment card industry (PCI) data security standards. Any payment transactions are encrypted using SSL technology.
We encrypt data transmitted to and from the website. However secure transmission of information via the internet cannot be fully guaranteed due to potential events beyond our control and you acknowledge transmission is at your own risk.
Subject to the above provisions, you agree to the transfer, storing or processing of your personal data.
We may use the tools outlined below in order to provide our Services to, advertise to, and to better understand users.
Some cookies are placed by a third-party on your device and provide information to us and third parties about your browsing habits (such as your visits to our Services, the pages you have visited, and the links and advertisements you have clicked). These cookies can be used to determine whether certain third-party services are being used, to identify your interests, and to serve advertisements relevant to you. We do not control third-party cookies.
We may use a type of advertising commonly known as interest-based or online behavioural advertising. This means that some of our partners use Tracking Tools, such as cookies, pixel tags, and web beacons, to collect information about a user’s online activities to display Hero Health ads to the user based on the user’s interests (“Behavioural Advertising”). Such partners may include third-party service providers, advertisers, advertising networks or platforms, traffic measurement service providers, marketing analytics service providers, and other third-party service providers (collectively, “Advertising Service Providers”). Other Tracking Tools used by our partners may collect information when you use the Services, such as IP address, mobile device ID, operating system, browser, web page interactions, geographic location and demographic information, such as gender and age range. These Tracking Tools help Hero learn more about our users’ demographics and internet behaviours.
Some web browsers allow you to reject cookies or to alert you when a Cookie is placed on your computer, tablet or mobile device. You may be able to reject mobile device identifiers by activating the appropriate setting on your mobile device. Although you are not required to accept Hero’s cookies or mobile device identifiers, if you block or reject them, you may not have access to all features available through the Services.
Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) incorporate a “Do Not Track” (DNT) or similar feature that signals to web services that a visitor does not want to have his/her online activity and behavior tracked. If a web service operator elects to respond to a particular DNT signal, the web service operator may refrain from collecting certain Personal Information about the browser’s user. Not all browsers offer a DNT option and there is currently no industry consensus as to what constitutes a DNT signal. For these reasons, many web service operators, including Hero, do not proactively respond to DNT signals. For more information about DNT signals, visit http://allaboutdnt.com.
We may use information that is neither Personal Information nor PHI (including non-PHI Personal Information that has been de-identified and/or aggregated) to better understand who uses Hero and how we can deliver a better healthcare experience (for example, testing different kinds of emails has helped us understand when and how patients prefer to get Wellness Reminders for preventive care), or otherwise at our discretion.
We use information, including Personal Information, to provide the Services and to help improve the Services, to develop new services, and to advertise (for example, to display Hero ads on other web services). Specifically, such use may include:
In certain circumstances, and in order to perform the Services, we may share certain information that we collect from you, as described in this section:
The security of your Personal Information is important to us. We endeavour to follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and in storage. For example, when you enter sensitive information on our Site, we encrypt that information using Secure Socket Layer (SSL) technology.
We store and process your information on our servers in the United States and abroad. We maintain industry-standard backup and archival systems.
Your account is protected by a password for your privacy and security. If you access your account via a third-party site or service, you may have additional or different sign-on protections via that third-party site or service. You must prevent unauthorised access to your account and Personal Information by selecting and protecting your password and/or other sign-on mechanism appropriately, and limiting access to your computer or device and browser by signing off after you have finished accessing your account.
Although we make good-faith efforts to store Personal Information in a secure operating environment that is not open to the public, we do not and cannot guarantee the security of your Personal Information. If at any time during or after our relationship we believe that the security of your Personal Information may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we will endeavour to notify you as promptly as possible under the circumstances. If we have your e-mail address, we may notify you by e-mail to the most recent e-mail address you have provided us in your account profile. Please keep your e-mail address in your account up to date. You can update that e-mail address anytime. If you receive a notice from us, you can print it to retain a copy of it. To receive these notices, you must check your e-mail account using your computer or mobile device and email application software. You consent to our use of e-mail as a means of such notification. If you prefer for us to use the UK postal service to notify you in this situation, please e-mail us at firstname.lastname@example.org. Please include your address when you submit your request. You can make this election any time, and it will apply to notifications we make after a reasonable time thereafter for us to process your request. You may also use this e-mail address to request a print copy, at no charge, of an electronic notice we have sent to you regarding a compromise of your Personal Information.
You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our features.
If you are a registered user of the Services, you can modify certain Personal Information or account information by logging in and accessing your account. The information you can view, update, and delete may change as the Services change.
If you wish to close your account, please email us at email@example.com. Hero will use reasonable efforts to promptly delete your account and the related information. Please note, however, that Hero reserves the right to retain information from closed accounts, including to comply with law, prevent fraud, resolve disputes, enforce the Agreement and take other actions permitted by law.
You must promptly notify us if any of your account data is lost, stolen or used without permission
We retain Personal Information about you for as long as you have an open account with us or as otherwise necessary to provide you Services. In some cases we retain Personal Information for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, prevent fraud, enforce the Agreement, or as otherwise permitted or required by applicable law, rule or regulation. Afterwards, we retain some information in a depersonalised or aggregated form but not in a way that would identify you personally.
By accessing, using and/or submitting information to or through the Services, you represent that you are not younger than age 13. If we learn that we have received any information directly from a child under age 13 without his/her parent’s written consent, we will use that information only to respond directly to that child (or his/her parent or legal guardian) to inform the child that he/she cannot use the Services, and we will subsequently delete that information. If you believe that a child under 13 may have provided us Personal Information, please contact us at firstname.lastname@example.org.
If you are between age 13 and the age of majority in your place of residence, you may use the Services only with the consent of or under the supervision of your parent or legal guardian. If you are a parent or legal guardian of a minor child, you may, in compliance with the Agreement, use the Services on behalf of such minor child. Any information that you provide us while using the Services on behalf of your minor child will be treated as Personal Information as otherwise provided herein.
If you use the Services on behalf of another person, regardless of age, you agree that Hero may contact you for any communication made in connection with providing the Services or any legally required communications. You further agree to forward or share any such communication with any person for whom you are using the Services on behalf.
Legislation gives you the right to access information held about you. Further information can be found here http://www.legislation.gov.uk/ukpga/2000/36/contents
Access requests will incur a fee to meet our costs in providing you with the details of information we hold about you
By letter: Privacy Officer Hero Health, 3rd Floor Mayfield House, 256 Banbury Road, Oxford OX2 7DE
By email: email@example.com
By phone: 01865 423 425